Customer Success

Posts tagged Customer Success.

• Fight Skills That Improve Leadership — Managers drive at least 70 percent of team engagement variance, and Week Two of the Revenue Fight Camp trains the five corner skills that determine whether your people freeze or recover when the plan stops working.
• Why Some Teams Outperform — Sales teams that outperform do not stumble into it: they make fewer mistakes in hiring, coach skills on a consistent rhythm, and build the retention conditions that keep strong people from leaving.
• The Psychology of Sales — Buyers do not choose the best option; they choose the decision they can defend later, and the seller who understands that closes deals the better pitch loses.
• Service That Sells — Your existing customers buy 60 to 70 percent more often than new prospects, cost far less to sell, and talk to your customer success team every week: here is how to stop treating that team as a cost center and start running it as a revenue function.